My Latest Work
Here’s a few things I have been doing, including speaking events and volunteer work.
Design Director for USAA
Select case studies of my work are available upon request.
Mentoring at ADPList
Discussing the Partnership Playbook
I Worked with
Design Director – USAA
I lead design team(s) (10-30 people) within USAA, focused on complex experiences supporting banking, investment, life insurance, and health products. I grow and mentor designers across the design organization, which has resulted in several promotions and retention of top talent.
Instructor – UX/UI Bootcamp at UTSA
I combined my design experience with established UX/UI curriculum to deliver a nurturing virtual classroom experience.
Experience Owner – USAA
As an Experience Owner for Credit Card services, I was responsible for the process, performance, and execution of experiences like Address Change and Cash Advances.
Lead Experience Strategist – USAA
Being an Experience Strategist allowed me to facilitate design sprints and validate product concepts using several human-centered design methodologies.
Sr. Creative Designer – USAA
Leading design projects in the MSR Lab enabled me to develop a strong relationships with our business partners and inform the strategy for developing a new set of employee tools know as MSR Portal.
Contract Designer – USAA
I joined USAA and worked on several product-focused designs while becoming familiar with USAA culture and brand standards.
My Leadership Principles
I have synthesized these principles through frameworks like CliftonStrengths, generous 1:1 feedback, and introspection about what I value.